Shipping & Returns

Shipping:

Items ship with DHL, UPS or registered Air Mail. All methods include tracking.

International orders from €150 ship for free, EU from €85, Greece from €60 

Shipping for international orders below €150 costs €24 (USA & CA) - €35 (rest of the word), EU €9, Greece €5 + €4 for Cash on Delivery.

Most items ship in 5-7 business days.

Ready to ship items ship in 1-3 business days.

Delivery times:

Standard: 

Europe: 3-10 working days:

USA and Canada: 10-25 working days:

Rest of the World: 10-25 working days:

Shipping to certain destinations such as South America, Africa or Asia might take longer due to transport and customs issues. Delivery times are only an estimation based on prior experience, we cannot in any way guarantee delivery on a specific date or be held responsible for delays in the post.

Please keep an eye on any delivery attempt notifications as if a package is unclaimed you will be held responsible for any return and original shipping charges.

Please note that customers outside EU are responsible for all taxes and customs in their country. Orders within the EU are not subject to customs.

Items ship from our workshop in Amorgos, Greece. Print on demand items ship from France unless otherwise mentioned in the description.

RETURNS, REFUNDS, EXCHANGES & CANCELLATIONS

You have 14 days from the date of receiving the items to start a return or exchange.

Greece: returns cost €5

 EU customers: 

You have 14 days from the day you receive your items to start a return. 

All returned items must be in their original condition and packaging and include the sales receipt otherwise your return will be declined.

If you decide to returs the items using our service there is a flat rate €24 return fee. You can purchase a return form here 

Alternatively, you are welcome to use the shipping carrier of your choice but please use a trackable service as we cannot process a refund or exchange if an item is lost in the mail. 

Once we receive the items and find them to be intact we will process the refund minus the shipping charge if applicable in 1-2 business days.
For an exchange, you will have to place a new order.

Returns from customers outside the European Union (EU):

When you return your item(s) from a non-EU country, it will be your responsibility to cover the customs duty. Please inquire at your post office for a pre-paid customs label. Failure to pay the customs duty will result in the package being held at customs and not delivered to us. Consequently, we will be unable to proceed with your refund.

Please contact us if you have any issues with your order at hello@maslindadesigns.com or +306974425705 within 14 days of receiving the items.

If you have received a wrong or defective item we will cover all replacement costs regardless of your location.

Please contact us at hello@maslindadesigns.com or +306974425705 before starting a return.

Please return the items to our address below:

FANI VOGIATZI
Aigiali, 84008
Amorgos, Greece
Tel: +306974425705

CANCELLATIONS:
You can cancel your order within 24 hours of ordering. Contact hello@maslindadesigns.com or +306974425705

All sales are final for discounted and custom made items so please purchase mindfully. No returns, exchanges or refunds are accepted after the 14 day period. All items must include the original sales receipt to qualify for a refund.

Unclaimed items that are returned to us can be resent to you (you will be responsible for any shipping fees) or can be exchanged for store credit only. We cannot be held responsible for lost, stolen or destroyed packages.

The above policies apply for products purchased directly from our store. For purchases through our retailers, please contact the retailer.

Payments

You can easily and securely pay for your order via PayPal of Stripe. You do not need a PayPal account to use this payment method.

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