Shipping & Returns
Shipping:
Standard shipping with registered Air Mail:
Orders over €75 ship for free
Orders below €75 cost €7
Express shipping costs €22 for EU, USA, UK and CA and €35 for everywhere else.
Most items ship in 5-7 business days.
Ready to ship items ship in 1-3 business days.
Delivery times:
Standard:
Europe: 3-10 working days:
USA and Canada: 7-21 working days:
Rest of the World: 10-21 working days:
Express:
Europe: 3-7 working days:
USA and Canada: 7-12 working days:
Rest of the World: 10-15 working days:
Shipping to certain destinations such as South America, Africa or Asia might take longer due to transport and customs issues. Delivery times are only an estimation based on prior experience, l cannot in any way guarantee delivery on a specific date or be held responsible for delays in the post.
Please keep an eye on any delivery attempt notifications as if a package is unclaimed you will be held responsible for any return and original shipping charges.
Please note that customers outside EU are responsible for all taxes and customs in their country. Orders within the EU are not subject to customs.
Ready to ship items ship from our warehouse in Barcelona, Spain. Custom- made items ship from our workshop in Amorgos, Greece Print on deman items ship from France unless otherwise mentioned in the description.
RETURNS, REFUNDS, EXCHANGES & CANCELLATIONS
Non-EU customers:
At the moment, we do not accept returns from outside the EU.
Please contact us if you have any issues with your order at hello@maslindadesigns.com or +306974425705 within 30 days of receiving the items.
EU customers:
You have 14 days from the day you receive your items to request a return or exchange.
All returned items must be in their original condition and packaging and include the sales receipt otherwise your return will be declined.
You are welcome to use the shipping carrier of your choice but please use a trackable service as we cannot process a refund or exchange if an item is lost in the mail.
Once we receive the items and find them to be intact we will process the refund minus the shipping charge if applicable in 1-2 business days.
For an exchange, you will have to place a new order.
If you have received a wrong or defective item we will cover all replacement costs regardless of your location.
Please contact us at hello@maslindadesigns.com or +306974425705 before starting a return.
Please return the items to our address below:
FANI VOGIATZI
Aigiali, 84008
Amorgos, Greece
Tel: +306974425705
CANCELLATIONS:
You can cancel your order within 24 hours of ordering. Contact hello@maslindadesigns.com or +306974425705
All sales are final for discounted and custom made items so please purchase mindfully. No returns, exchanges or refunds are accepted after the 14 day period. All items must include the original sales receipt to qualify for a refund.
Unclaimed items that are returned to us can be resent to you (you will be responsible for any shipping fees) or can be exchanged for store credit only. We cannot be held responsible for lost, stolen or destroyed packages.
The above policies apply for products purchased directly from our store. For purchases through our retailers, please contact the retailer.
Payments
You can easily and securely pay for your order via PayPal of Stripe. You do not need a PayPal account to use this payment method.
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